Sales Service
Professional pre-sales service team and agency system, full tracking after-sales protection
After-sales Service
● The local service provider will arrive at the fault site within 3 hours in the same urban area with the user, within 24 hours in general area and within 48 hours in remote area after receiving the information of the user's request for service, and provide high-quality and considerate service.
Zero-hour delivery service, 100 hours, 500 hours, 1000 hours, 1500 hours, 2000 hours of regular tracking service.
Zero-hour service is a service to train the driver for the customer when the machine is delivered to the customer. The zero-hour service ensures that the end-customer's driver is trained to operate and maintain the machine correctly after receiving it, reducing the number of breakdowns and enabling the machine to be used to maximum effect. The zero-hour service is carried out by the unit responsible for the warranty, and the specific contents of the service include: explaining the precautions for the operation and maintenance of the machine. Explain the safety precautions. Loader water, oil grade and filling parts. Driving and operation. Diagnosis and elimination of common faults. Timely handling of problems arising during delivery service. Ask drivers for suggestions on products, including service and quality improvement.
100 hours, 500 hours, 1000, 1500, 2000 hours regular tracking service by the warranty unit designated by the user when purchasing the machine. Regular tracking service is a proactive service advocated by our company, and the regular service is based on the following two reasons:
1. Change passive service into active, fully reflecting our active concern for the user.
2. Assist and guide the user how to nip the fault in the bud.
As the general user is not an expert in the use of loaders, and even a part of the user on the use of the loader maintenance simply do not understand, so that the good machine if not the correct use of maintenance, but also will produce major failures, and once the failure, the user may be all the responsibility is pushed to the factory, our service personnel's explanations will also appear to be quite passive and powerless, and ultimately may lead to customer dissatisfaction or quality disputes. Therefore, through regular tracking service, we can explain the importance of maintenance to users and assist them to nip the hidden trouble in the bud. In addition, by discovering the user's deficiencies through the service and explaining and preventing them early, our explanations can be fully understood by the user even if a problem arises.
● Service providers provide timely and effective regular follow-up services, training and on-site guidance and practical operation to ensure that users acquire comprehensive skills in use, maintenance and repair.
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